Tough Questions, Great Answers- The Book
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Click here to read an excerpt from my book "Tough Questions, Great Answers". This book is currently available through: Quintessence Publishing Company 551 North Kimberly Drive Carol Stream, IL 61088 Orders can be placed by calling 1-800-621-0387, or by visiting their web site. |
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"Communication Breakthrough." Regular column in Quintessence International newsletter, 1997-2001.
"UpFront." Spokesperson newsletter designed for the American Academy of Pediatric Dentistry, 1994-2001.
"Increasing Your Bottom Line With Effective Marketing." Council on Dental Practice, American Dental Association, 2000.
"Ways to Motivate Your Dental Team." Missouri Dental Association Focus, Volume 79, No 3, April-May, 1999.
Access Manual, Council on Access, Prevention and Interprofessional Relations, American Dental Association, 1999.
"Communication Breakthrough: A Team Approach to Treatment Acceptance." Journal of the Tennessee Dental Association, January 1999.
"Your Dental Team as a Marketing Resource." Council on Dental Practice, American Dental Association, 1997.
"Great Answers to Tough Questions From Parents in Your Practice." Journal of the Southeastern Society of Pediatric Dentistry 1997.
"Non-traditional Practice Settings: Developing New Ways to Practice Dentistry." Council on Access, Prevention and Interprofessional Relations, American Dental Association, 1996.
"Employee Office Manual: A Guide for the Dental Practice." American Dental Association, 1995.
"Winning Through Powerful Presentations." Council on Dental Practice, American Dental Association, 1994.
"Risk Communication: How to Answer Tough Patient Questions." Journal of the American Dental Association 1994, 125: 1131-1139.
Parent Information Brochures. A series of 18 brochures on children's oral health topics for parents, American Academy of Pediatric Dentistry, 1993-1994.
"Dental Insurance Workshop: Reporting Periodontal Procedures to Third Parties." Seminar manual and audiotape series, American Academy of Periodontology, 1992.
"The Best Foot Forward: Making a Positive First Impression with Patients." Optometric Economics, January 1991, Vol. 1, No. 1, pp. 46-47.
"Successful Patient Communication and Dental Letters." American Dental Association, 1990.
Professional Partnership Brochures. A series of five brochures on periodontal care for patients and general practitioners, American Academy of Periodontology, 1989.
"Marketing Planner Supplements: Specific Strategies for Building a Successful Practice." A series of 6 publications for dental specialty groups, American Dental Association, 1987.
"Winning Communications for the Successful Practice." American Dental Association, 1986.
Editor, Dental Marketing Review, American Dental Association, 1985-86.
"Communicating for Success." Dental Abstracts, May 1985.
"Meeting the Media: How to Project a Professional Image." Dental Management, January 1985, Vol. 25, No. 1.
"Facts for Spokespersons and Skills for Spokespersons." American Dental Association, 1983 and 1986.
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www.ada.org
Web site of the American Dental Association
www.aapd.com
Web site of the American Academy of Pediatric Dentistry
www.dentalplatforms.com
Online catalog of dental speakers
www.plainlanguage.gov
Articles and examples related to clear communication
www.geocities.com/Wellesley/2052/genddiff.html
Articles on gender differences in communication; links to related sites
www.ccastd.org/223a.html
List of regional affiliates of the American Society of Training and Development;
search for local speakers
www.speaking.com/articles.html
Brief, up-to-date articles related to public speaking
www.nsaspeaker.com
Web site of the National Speakers Association
www.practicon.com
Online catalog of products and resources for pediatric dental practice
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